![]() The insurance carrier did not respond to the claim. Common problems addressed by the customer care unit that answers calls to 86 include Overcharge, Test Result, Track a Result, Billing, Schedule a Test.The insurance carrier processed the claim and applied the balance to your co-pay or deductible.This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The insurance carrier processed the claim and denied payment The estimated total pay for a Customer Service Representative at Quest Diagnostics is 18 per hour.Insurance information was not received or the wrong insurance information was received on your test order.It’s our dedication to driving your career forward and taking care of the whole you. It’s not just caring for our customers that makes our workplace so inspiring. However, if you need to address a complaint to the corporate office, including cases in which you might need to take Quest Diagnostics to small claims court, you can send mail to: Mail. At Quest Diagnostics, our goal is to provide our customers exceptional service that builds long-term value into the future and promotes a healthier world. Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an bill.Ī few reasons you may have received a bill include, but are not limited to, the following: Quest Diagnostics has facilities all across the globe. The Customer Service department that replies to the emails you. This bill is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physicians office.Īlthough you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested. And so they prefer calling Quest Diagnostics - NY, NJ at their 86 phone number instead. Walgreens provides testing at participating Walgreens pharmacies.The bill you received is for laboratory services provided by Quest Diagnostics, which were ordered by your physician.Quest Diagnostics provides testing at Quest Diagnostics Patient Service Center locations. ![]() eTrueNorth provides testing at independent pharmacies and retail locations including Health Mart and Topco.CVS provides testing at participating CVS pharmacies.Please visit these companies' websites to learn more about their efforts to provide timely and accessible COVID-19 testing or to schedule an appointment. ![]()
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